FAQ

FAQ

Will I get all the medicines from all company?
Yes.we shall try to deliver all medicines available at distributors level.
Do I get medicines the same day?
In Ahmedabad, we have a same-day delivery option if you placed and accepted before 1 PM based on availability.For outside Ahmedabad, we shall deliver on the next working day based on availability.
Can I register without a drug license?
No.we deliver and serve only licensed pharmacist after due diligence from the company with all required documents verified.
From where my medicines will come?
From registered distributors and authorized resellers.
How do I get to benefit from Unipharm?
Higher CD, Confirm Delivery, One order platform for all products.
Is paying by Unipharm app is safe?
Yes, absolutely. we follow stringent criteria for payment safety of all clients. and this is secured by ICICI bank so you can rest assured. (ICICI bank tie-up is in the process)
What about expiry and return?
It will get returned by same stockiest from where it has bought. within the time limit and guidelines prevailing in the market.In some special products, there will be no return policies involved and would be informed to you at time of purchase.
What is my UniPurse balance?
It is a balance which you get complementary while to register yourself on UNIPHARM app.
Why I will put my current cd in my order? what if I lie in that?
With that knowledge, we will try to find a higher cd for you and we will help you to save more in every order. if your mentioned cd doesn’t look relevant to us we may ask you to upload your purchase bill.

Distributor

Who will deliver your orders?
Unipharm delivery associates will pick and deliver all orders for you.
In what time should I reply once I get the order?
As early as possible, because the same order has been seen by other distributors also.if you somehow not able to respond it may be taken by someone else.
What after I accept the order?
You can start packing goods as Unipharm DA will come to collect within some time.
Can I reject order?
Yes, you can, it would be appreciated if you write the reason for the same for future improvements.
What about my payment?
Your payment gets credited in your account after 7 working days from the date of purchase by Unipharm.
Should I take expiry back?
Yes.you would be taking all expiry products back as per the current norms of association or mutual.
Do these services from UNIPHARM is free?
Yes, it's free as of now in future it may be chargeable.
How can I get more customers?
Upload your products and offers on our app/web it will be shown to thousands of chemist and your customer reach and sales would increase with no extra cost of delivery.
Will Unipharm deliver my orders to my existing chemists also?
Yes, we can do it.